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AI Agents That Run Your Operations

DECCIT designs, deploys and operates autonomous agent systems — automating IT support, workflows and infrastructure, around the clock.

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Agent systems in production 24/7 autonomous operations Human-in-the-loop by design Your technology with us

What we build

We put artificial intelligence to work — not on slides, in operations.

Most companies have met AI in a chat window. We wire it into the systems where work actually happens — so it reads, decides, acts and reports like a member of your team. We work with businesses across the UK and EU, remotely, around the clock.

01 · AI AGENT SYSTEMS

A ticket comes in. An agent takes it from there.

Our orchestration layer receives every request. A dispatch agent classifies it, writes the work brief and delegates to the right executor agent — and you watch the task move across a live board until it's resolved. Production-grade agentic AI, integrated with your stack.

  • The problem — queues wait for humans to read, sort and assign.
  • The fix — dispatch agents that classify, describe and delegate on arrival.
  • The proof — a live execution board: every agent, every task, full audit trail.

Intake → delegated · seconds, not hours

02 · INTELLIGENT AUTOMATION

Every message read, sorted and routed — before anyone opens the inbox.

Business process automation that starts where it hurts most — the inbox. Mail triage runs continuously: each message is classified, prioritised and routed to the right queue — invoices to accounting, incidents to agents, noise to quarantine. Urgent cases escalate instantly, with context attached.

  • The problem — urgent incidents drown in a shared inbox full of noise.
  • The fix — automated triage with priorities, routing and escalation rules.
  • The proof — a P1 alert reaches an agent and the on-call engineer in the same second.

Average triage time · under 2 seconds

03 · REMOTE IT OUTSOURCING

From "the printer is down" to a diagnosis — 80% faster.

24/7 outsourced IT support with agents on the front line. Every client site is wired to our operations hub over a private mesh network; when a report arrives, an agent reaches the managed endpoint through our RMM — runs diagnostics in PowerShell, uses remote desktop when needed — and replies with the fix, not a ticket number.

  • The problem — days pass between "something broke" and someone actually looking.
  • The fix — agents with secure remote access to every managed endpoint, 24/7.
  • The proof — printer reported at 09:41, toner diagnosed and users rerouted by 09:45.

Report → diagnosis · −80% time

Agents at work

This is not a demo. It's our own helpdesk, run by agents.

AI helpdesk automation, live: the sequence below mirrors the pipeline that handles our incoming support traffic in production. An agent reads every message, classifies it, opens the ticket — and where policy allows, fixes the issue before a human would have picked up the phone.

inboxnew message · client@warsaw-office.pl · "VPN down since 08:40"
dispatchclassifying… category=network · priority=P2 · sentiment=urgent
ticketingticket #4821 created · assigned → network-agent
net-agentprobing tunnel… peer unreachable · restarting interface
net-agenttunnel restored ✓ · latency 14 ms · uptime checks green
reportclient notified · summary filed · resolution time 6 min

Six minutes, zero human touches. Anything outside policy escalates to an engineer — with full context already attached.

How we engage

Three steps from audit to autonomous.

01

Audit

We map your workflows, systems and pain points — and pick the processes where agents pay off first.

1–2 weeks

02

Pilot

One agent, one process, production data. You see resolution times and quality before you commit.

2–4 weeks

03

Scale & operate

We extend the agent workforce across your operations — and run it for you, with SLAs.

Ongoing

Contact

Put agents to work.

Tell us what eats your team's time — we'll bring an agent that gives it back. Remote-first, serving the UK & EU.

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